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Return & Refund Policy

Last updated: September 4, 2026

1. Made-to-Order Products

Smizzy products are printed or produced after an order is placed, including ready-made Shop designs.

Because products are made to order, we do not accept buyer-remorse, change-of-mind, or wrong-size returns or exchanges. Review the artwork, product preview, color, size, quantity, and delivery address before paying.

2. Damaged, Defective, Misprinted, or Incorrect Items

Report a damaged, defective, misprinted, or incorrect item within 30 days of delivery. After review, you may choose a replacement or a refund for the affected item and its applicable recorded shipping allocation. A physical return is not normally required.

To request a remedy:

  • Contact support@smizzy.store within 30 days of delivery.
  • Provide your order number. Support may request clear photographs showing the damage, defect, misprint, or incorrect item.

We may request additional information needed to review the issue. A physical return is not normally required.

3. Order Cancellations

Whole-order cancellation is available on a best-effort basis within 20 hours of purchase. It is complete only after every fulfillment leg is stopped and the payment refund is confirmed.

Request cancellation from your account's Orders page as soon as possible. Partial-item cancellation is not available. A request made within 20 hours is not a completed cancellation until Smizzy confirms that all fulfillment legs were stopped and the payment refund was accepted.

4. Refund Timing

Approved refunds are initiated within 5 business days. Your bank or card issuer may need another 5 to 10 business days to post the credit.

5. Lost or Undelivered Packages

Tracking appears after a fulfillment partner ships a package. If tracking stalls or a package does not arrive within the carrier's estimate, contact us with your order number so we can review the shipment.

If the carrier confirms that a package was lost, you may choose a replacement or a refund for the affected items and their applicable recorded shipping allocation. If tracking says delivered but you cannot locate the package, we will investigate the delivery rather than automatically denying the report.

See the Shipping Policy for production, transit, separate-package, and delivery guidance.

6. Contact Support

Use the Contact Support Form or email support@smizzy.store.